How to enable PHP cURL extension? (Pre-requisite)
- Open php.ini file located under the PHP installation folder.
- Search for extension=curl.dll.
- Uncomment it by removing the semi-colon(;) in front of it.
Restart the Apache Server.
For any further queries, please contact us.
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I am facing issue in scanning QR code, what is the reason behind the error?
- Make sure that the bar-code you are scanning and the bar-code scanning app that you are using is suitable.
- If you are configuring the Google Authenticator method, you will need the Google Authenticator App.
- If you are configuring miniOrange authentication methods that are Push Notifications, Qr Code Authentication, or Soft Token you will need the miniOrange app and accordingly.
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I want to enable 2-factor for particular user roles in WordPress, how do I do that?
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I want to Enforce my users to configure the Two-factor authentication method how I do that?
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I want to reset Two Factor for my users, how I do that?
- Go to the WordPress Users tab.
- Hover over the Username of which you want to reset two-factor. You will see �Reset 2 Factor� option, Click on that.
- Now, whenever your user logs in again to their account user will able to reconfigure Two Factor.
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How do I gain access to my website if I get locked out?
We provides many alternet solutions to get back to account, click here.
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Does the miniOrange 2FA plugin support multi-site support?
The miniOrange Two-factor free plugin does not provide Multisite support. Please upgrade to the premium plan for the multi-site support.
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I forgot the password of my miniOrange account. How can I reset it?
To reset the password of your miniOrange account, please click here and reset your password using the email address registered with miniOrange.
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My Users are not being prompted for 2-factor during login. Why?
The miniOrange Two-Factor free plugin provides the 2-factor for three users (Administrator) forever. To enable 2FA for more users, please upgrade to the Premium plan. for more details click here.
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When I enter my authentication code and click on Validate, I got redirected back to the login page, Why is this happening?
It might be the case that the plugin is not able to write the PHP session info (into the /var/lib/php/sessions directory ) because of permission issues, and hence it is failing at the authentication step. Please update to the latest plugin version(5.8.1) which has the bug fix for this.
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I had setup QR Code Authentication/Push Notification as my 2-factor method. My phone has no internet connectivity, how can I login?
You can login using our alternate login method. Please Click here.
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My phone is lost, stolen or discharged. How can I login?
To login and reconfigure authentication method click here.
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How do I translate the plugin in a language of my choice?
Please follow the below steps:
- Download & open POEDIT software.
- Click on Create New Translation.
- In the plugin, you have a lang folder. You can find the .pot file in it. Import the file.
- It will ask you for the translation language. Select it as Germany.
- In the top navigation bar, Click on Update Save.
Do the translations and Save them.
- Select the WordPress site language as the same you selected in the software. ( Germany )
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